Quality principles

Our quality system is based on eight quality management principles.

These principles can be used by senior management as a framework to guide their organizations towards improved performance.

Principle 1
Customer focus

Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.

Principle 2
Leadership

Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which peoplecan become fully involved in achieving the organization's objectives.

Principle 3
Involvement of people

People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit.

Principle 4
Process approach

A desired result is achieved more efficiently when activities and related resources are managed as a process.

Principle 5
System approach to management

Identifying, understanding and managing interrelated processes as a system contributes to the organization's effectiveness and efficiency in achieving its objectives.