These principles can be used by senior management as a framework to guide their organizations towards improved performance.

Principle 1 - Customer focus:

Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.

Principle 2 - Leadership:

Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which peoplecan become fully involved in achieving the organization's objectives.

Principle 3 - Involvement of people:

People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit.

Principle 4 - Process approach:

A desired result is achieved more efficiently when activities and related resources are managed as a process.

Principle 5 - System approach to management:

Identifying, understanding and managing interrelated processes as a system contributes to the organization's effectiveness and efficiency in achieving its objectives.

Principle 6 - Continual improvement:

Continual improvement of the organization's overall performance should be a permanent objective of the organization.

Principle 7 - Factual approach to decision making:

Effective decisions are based on the analysis of data and information

Principle 8 - Mutually beneficial supplier relationships:

An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.