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Quality principles 

Our quality system is based on eight quality management principles.

These principles can be used by senior management as a framework to guide their organizations towards improved performance. 

Principle 1
Customer focus

Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.

Principle 2

Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which peoplecan become fully involved in achieving the organization's objectives. 

Principle 3
Involvement of people

People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit.

Principle 4
Process approach

A desired result is achieved more efficiently when activities and related resources are managed as a process.

Principle 5
System approach to management

Identifying, understanding and managing interrelated processes as a system contributes to the organization's effectiveness and efficiency in achieving its objectives.

Principle 6
Continual improvement

Continual improvement of the organization's overall performance should be a permanent objective of the organization.

Principle 7
Factual appoach to decision making

Effective decisions are based on the analysis of data and information 


Principle 8
Mutually beneficial supplier relationships



An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.